Refund policy
RETURN & REFUND POLICY
At ARHA, every order is carefully checked before dispatch. We want you to receive your products in perfect condition.
RETURNS
Returns are accepted only in the following cases:
• The product received is defective.
• The product is damaged upon delivery.
• The wrong product has been delivered.
Return requests must be raised within 5 days of receiving the order.
To request a return, please contact us at infodksclothing@gmail.com with your order number and clear photographs and a video showing the issue. Our team will review the request and provide the next steps.
Approved returns will be eligible for a replacement. ARHA will bear the return shipping cost for approved cases involving defective, damaged or incorrectly delivered products.
SIZE EXCHANGES
Size exchanges are available. The product must be unworn, unwashed and unused, with all original tags and packaging intact.
CHANGE OF MIND
Products are not eligible for return if the customer simply changes their mind or no longer wants the product.
RETURN CONDITIONS
To be eligible for a return or size exchange, the product must:
• Be unworn and unused.
• Not have been washed, altered or damaged after delivery.
• Have all original tags attached.
• Be returned with the original packaging.
Products that do not meet these conditions may not be accepted for return or exchange.
SALE PRODUCTS
Sale or discounted products are subject to the same return and exchange conditions stated in this policy.
ORDER CANCELLATION
Orders cannot generally be cancelled once placed.
However, prepaid orders that have not yet been dispatched may be cancelled and are eligible for a full refund to the original payment method.
COD orders may be cancelled before dispatch.
REFUNDS
Where a refund is applicable under this policy, it will be processed to the original payment method within 5–7 business days after approval.
CONTACT
For return, exchange or order-related assistance, contact:
Email: infodksclothing@gmail.com
Phone: 9073709986
Support hours: Monday–Saturday, 10:00 AM–7:00 PM.
We aim to respond to customer enquiries within 24–48 hours.